Customer Service

Shipping & Delivery
At My Scarf Shop, we stock our displayed items which enable us to despatch your order same day subject to security and payment clearances, there will be some occasions where we ran out of stock and your order will be delayed to be despatched the same day.
Your order will be delivered next working day depending on selected shipping method whether it is Next Day Courier or Royal Mail 1st Class option. You will have the option to select the convenient shipping method during checkout process. Full Shipping Costs.
Privacy & Security
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. Read full details.
Returns & Replacements
Surely you will love our items, but there will be occasions where you feel that you want to replace or return an item back to My Scarf Shop, we have made this process very simple and easy so you can keep track of your order progress. 
To return an item or exchange, just follow this link and select the right subject. Return & Exchange Full Details
My Scarf Shop is always investing in updating online software to make your shopping easy and quick and with great joy able experience rather than sitting and figuring out what to do!
Ordering from My Scarf Shop online is fast, easy and highly secure, we do not store any Personal Financial Data about you and also we are PCI approved. You will be prompted to enter your card details in a secure environment and the URL will display HTTPS instead of HTTP, which makes your details encrypted and secure.
Once you placed your order with us, we will process your order quickly and hopefully this will be despatched same day pending Security & Payment Clearances. Read Full Details.
Payment, Pricing & Promotions
Payments at My Scarf Shop are highly secured and will be processed in secure environment thru bankers gateway system, so rest assured that all your card payments are handled with great care and security. Please note, that My Scarf Shop never holds or keep any Financial details about customers. 
Orders are paid fully before any items is shipped, All products are property of My Scarf Shop Ltd until paid in full.
Pricing is correct at time of display, we may refuse a sale to wrongly advertised price due to human error in displaying such price online. Customers might be interested in joining our customers and receive occasional discount and Loyalty points. 
At My Scarf Shop, Promotions are fantastic, sign up to day to receive huge discounts and offers before they go live on our website, Also you join our competitions that runs on our Facebook and Twitter pages.
Ordering at My Scarf Shop website is easy and secure. Find the items you like, add them to your basket or trolly, select your shipping method, confirm your billing and delivery details and select payments.
Once you have placed your order, you will receive an email confirmation from us confirming your order details. If you changed your mind about anything in your order just call our customer services on 08432898833 or email us.
We do not collect data and we do not sell your information when you shop on our websites.
Updating Account Information
We do recommend having an account with this will enable you to track all your orders placed with us, be the first to receive promotional discount "subject to email subscription", print your orders any time, reordering from us without the need to re entrie your details again. Updating your account information will make your shopping experience smoother and quicker.